We value the client experience! Here are some guidelines to ensure you have the best experience possible.
TARDINESS / CANCELLATIONS
- You will receive a confirmation text 3 days before your appointment. If you need to cancel or reschedule, please let us know as soon as possible so we can offer the time to another guest. Three consecutive cancellations or no-shows may result in the loss of advance booking privileges.
- If you are running 5 minutes or more late, please call ahead. Guests arriving more than 15 minutes late may need to forfeit their appointment. If we are still able to accommodate you, the service time may be shortened to stay on schedule and the full service fee will still apply.
- Cancellations made less than 24 hours before the appointment are considered a no-show. Repeat occurrences may result in a 50% cancellation fee, a deposit required to book future appointments, or refusal of future bookings.
We appreciate your understanding and respect for our stylists’ time, just as we respect yours.
GRATUITY
We prefer you bring cash with you or use Venmo to tip your amazing hair stylist for their hard work but you can use your credit card as well. Just note there is a convenience fee applied to tipping on a credit card transaction.
NO KIDS PLEASE
(Unless they’re getting their hair done too)
As much as we love children and we love keeping their hair groomed too, we ask that you please arrange for child care the day of your hair appointment unless they are getting theirs done too. There are many liabilities in the salon, and it is much safer to keep the kids at home. Plus, its far more enjoyable for you and other fellow customers.
CLIENT BEHAVIOR
We try our very best to please all of our clients. If you have a comment, concern, or complaint, we want to know. Please show respect to your service provider by using calm, dignified speech. Fowl language and insults are unacceptable and will get you banned from our salon.
REDOS/ADJUSTMENTS
If you are not happy with your results, please call the salon. We will be happy to make small tweaks and adjustments within 1 week or less of your hair appointment.
*This courtesy is not to be confused with “changing your mind” or trying to work the system for free services. If your request is reasonable, we will do all that we can to fix any error in quality.
REFUNDS
We do not offer refunds of any kind on rendered services. *See our Redo/Adjustments Policies if your are dissatisfied with your results.
Hair products can be returned for a refund or exchanged for another product within 1 week of purchase. If more than a quarter of the product is gone, this offer is revoked.
SICK BAY
Please reschedule any and all appointments if you are under the weather. If you show up visibly sick we may ask you to leave and forfeit your appointment and you could be charged half of your service price. Your stylist does not get sick days, personal time, or any other company perks. If we can’t do our job because we got sick, dozens of other clients will also be inconvenienced. Please be courteous and stay home. Re-book and get well soon!
Jewelry and Clothing Policy
Please do not show up wearing your favorite clothing and/or precious jewelry. We are not responsible for any damage to or loss of property.
Any questions or concerns feel free to call us at 978-224-3386 or email us ManeStreetHairStudio7@gmail.com